Terms, shipping and returns

Orders are shipped within 3 working days of cleared payment, except for made-to-order and bespoke orders. 

UK

Shipping - Complimentary via Royal Mail Special Delivery.
All items posted within the UK are sent fully insured via Royal Mail Special Delivery.

USA

Shipping - Complimentary via DHL Express on orders over £500
All items posted to USA are sent fully insured via DHL Express.
Customs - Any additional taxes, customs duties or import fees are the responsibility of the recipient. These are to be paid directly to DHL or your local customs authority before delivery.

DHL requires me to give your full name, address, email address and telephone number for shipping purposes. Please ensure I have those at checkout to avoid delays to your order.

I am unable to accept or refund parcels due to any unpaid customs charges.

 

Refunds

In accordance with distance selling laws, you have 14 days to request a refund/exchange, with a further 14 days to get the item back to me. The purchaser must pay return postage. Item will be refunded in full once it has been returned unworn, in original packaging and in a resalable condition. It is recommended that you choose the same recorded postage method as was used to send to you. I can not be held responsible for missing returns. Where an item is faulty, return postage will also be refunded. Earrings are exempt from refund/exchange due to hygiene reasons, or at my discretion where ear wires can be replaced. Made to order, personalised and/or bespoke commissions are non-refundable.

Bespoke

By commissioning a bespoke piece, you acknowledge and agree to the following:

1) A 50% non-refundable deposit is required before work commences, with the balance to be paid before delivery or collection.

2) Due to the personalised nature of bespoke pieces, they are non refundable.

3) Emily Lisbeth will photograph or film bespoke pieces and may use such imagery for portfolio, website or marketing purposes. If you prefer that a commission is kept private, please notify me in writing.

FAQs

For more information, please visit my Frequently Asked Questions page.