Shipping and returns
I aim to ship orders within 3 working days of cleared payment (with the exception of custom/personalised orders).
Shipping - free via Royal Mail Special Delivery.
All items posted within the UK are sent via Royal Mail signed for or special delivery to limit any chance of missing post. Please be aware that a signature will be required on delivery.
Royal mail will not class your package as missing and claims can not be processed until 2 weeks has lapsed; however please contact me in the first instance if you believe your parcel to be missing and I will do what I can to help.
Shipping - £20 via Royal Mail International Tracked and Signed Delivery.
Customs - Purchaser responsible for any customs fees due.
All items are sent via Royal Mail International tracked and signed to limit the chance missing post. Delivery usually takes 2-3 weeks but please allow 5 weeks for delivery before Royal Mail will deem the parcel lost.
Please allow longer shipping times during busy holiday periods.
In accordance with distance selling laws, you have 14 days to request a refund/exchange with a further 14 days to get the item back to me.Purchaser to pay return postage. Item will be refunded in full once it has been returned unworn, in original packaging and in a resalable condition. It is recommended that you choose the same recorded postage method as was used to send to you. I can not be held responsible for missing returns.Where an item is faulty, return postage will also be refunded.Earrings are exempt from refund/exchange due to hygiene reasons, or at my discretion where ear wires can be replaced.Made to order, personalised and/or bespoke commissions are non refundable.
For more information, please visit my Frequently Asked Questions page.