Refund policy

Refunds

In accordance with distance selling laws, you have 14 days to request a refund/exchange with a further 14 days to get the item back to me. Purchaser to pay return postage. Item will be refunded in full once it has been returned unworn, in original packaging and in a resalable condition. It is recommended that you choose the same recorded postage method as was used to send to you. I can not be held responsible for missing returns. Where an item is faulty, return postage will also be refunded. Earrings are exempt from refund/exchange due to hygiene reasons, or at my discretion where ear wires can be replaced. Made to order, personalised and/or bespoke commissions are non refundable.

FAQs

For more information, please visit my Frequently Asked Questions page.